Contact Us
Everyone needs a helping hand every now and again. That's why we have a dedicated Customer Care Team to answer all your questions.
Find out how you can get in touch with us below.
Delivery Notification
Once your order is shipped you will receive an email with your tracking number. You can use this tracking number to track and manage your delivery.
Orders are sent using DHL & UPS, the final delivery is completed by UPS.
Please note parcels sent to a PO Box address are done so at customers own risk.
Please note: your tracking number does not update until your parcel has been collected by the courier and scanned into their network. If you see no information when checking please try again later.
Log-in to your account for your tracking
Our team of Experts are here to help
With Manuka Doctor Direct you can contact a friendly person to quickly and easily:
• Ask for advice about products
• Get help with your account or any issues
• Suggest helpful blogs and recipe ideas
Quick help
Can we help you with your query without needing to email our team?
Can I cancel my order?
If you have placed your order online then there is a 60 minute window during which you can cancel an order. This is a self-managed service. After 60 minutes an order cannot be cancelled.
Log into your account to manage your order here.
How do I redeem my loyalty points?
In order to redeem your Loyalty Points you must be logged into the Manuka Doctor website.
You can log into your account here.
In order to log-in you will be emailed a code to your email address or you can log-in with your Shop account.
Once logged in you can see your available Loyalty Points here.
To save money on your next order using your Loyalty Points, browse our website and add your selected products.
When you are ready to complete your order visit the checkout page of the website, here you will be able to apply your Loyalty Points to your order. Please check to make sure that Loyalty Points have been redeemed before completing your order as we are unable to apply them retrospectively for you.
If you are not able to see the section to apply your Loyalty Points please see our blog here.
Where's my order?
You can track your delivery using the tracking number that is emailed to you once your order has shipped.
Shipping is from New Jersey. We ship Monday to Friday daily.
You can get your tracking number by logging into your account and reviewing your orders.
Please note: your tracking number does not update until your parcel has been collected by the courier and scanned into their network. If you see no information when checking please try again later.
